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Customer Service Associate

Location:Scarborough, Toronto, Ontario, Canada
Job Type:Permanent
Posted:27th Jul 2010
Closing Date:13th Aug 2010
Posted By:DOM International Limited
Details:
Customer Service Associate

PRIMARY RESPONSIBILITIES:
• Process credit notes
• Do credit checks
• Manage all returned goods processes
• Set up, check, and maintain costing
• Set up and maintain customers
• Set up and maintain external customer databases
• Invoice customers
• Provide customer documentation (e.g., delivery slips)
• Audit order entry shipment list

SECONDARY RESPONSIBILITIES:
• Relieve administrative coordinator for breaks and lunch periods
• Cover for administrative coordinator during extended absences
• Open office on Mondays at 6 a.m.
• Help develop and ensure compliance with company procedures
• Other customer support tasks as assigned

HEALTH AND SAFETY RESPONSIBILITIES:
• Comply with the company’s Health and Safety Policy
• Keep alert to potential ergonomic hazards

SKILLS/QUALIFICATIONS:
• 1-2 years customer service experience
• Strong interpersonal and communication (written & oral) skills
• Good organizational, time management, and prioritization abilities
• Proactive
• Detail oriented
• Good critical thinking and problem solving abilities
• Sound judgment
• Good execution and follow through
• Post-secondary education
 
Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest.
 

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