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Customer Service Representative (French/English Bilingual)

Location:	Toronto, Ontario, Canada
Job Type:	Permanent
Posted:	3rd Feb 2010
Closing Date:	3rd Mar 2010
Posted By:	Collective Point of Sales Solutions
Details:
Customer Service Representative (French/English Bilingual) Customer Service Representative – Bilingual French/English We are growing! Join our winning team! We service more than 9,000 businesses across Canada and process in excess of $1 billion annually. Collective Point of Sales Solutions provides its customers with leading-edge technologies that process transactions at speeds that are significantly faster than other providers, are smart-card ready and pass the most rigid of tomorrow’s security standards. If you are customer service oriented and want to work with an established leader in the merchant services industry, don’t wait any longer and contact us now! Choose to work for us, a company that has been named to the 20th annual PROFIT 100 ranking of Canada’s Fastest-Growing Companies by PROFIT Magazine. The Opportunity: You will be responsible for customer relations and ensuring any client questions, concerns, and issues are managed in the most professional manner over the telephone. Responsibilities: - Handle all incoming calls from merchants, outbound calls for follow-up (no selling) - Qualify and channel customer inquiries to the correct department - Accurately document, track, and maintain call-log Benefits: Competitive salary and benefits Training and coaching Professional and results driven environment Requirements: Must be able to work Monday-Sunday, 8am-12am Bilingual French/English Excellent verbal and written communication skills Computer proficiency (Internet, Outlook, MS Word, Excel, PowerPoint) Post secondary degree or diploma Preferred experience using a Contact Management System *Previous work experience in the merchant service industry preferred

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