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Bilingual (Fr/Eng) CSR - Computer Course or 6 months computer experience

Location:	Don Mills/Eglinton, North York, Toronto, Ontario, Canada
Job Type:	Permanent
Posted:	1st Apr 2009
Closing Date:	29th Apr 2009
Posted By:	CareerDriven
Details:
Bilingual (Fr/Eng) CSR - Computer Course or 6 months computer experience If you are interested in the IT field and this position, please send me your very detailed resume outlining all of your experience directly in your work experience where you used it, give me your number of years of experience with each of the Qualifications listed below, give me your current salary and your salary expectations, and a tel # where I can reach you during the day. Our client is looking for someone who is fluently bilingual in French & English, someone that may have just graduated from say a Computer Science or similar course, or, if no schooling, someone who has 6 months to 1 year of some kind of computer support and is interested in learning more in Information Technology. JOB DESCRIPTION: Bilingual Service Desk Representative Our client, a leader in the asset management field, is currently looking for a Bilingual Service Desk Representative to join their team. Our client controls approximately US$50 billion dollars of assets. This is a positive, high-energy environment that promotes work-life balance and a team-oriented approach to problem resolution. Our client promotes continuous employee training and development and offers their service desk representatives various opportunities to use new technologies and participate in various projects. The ideal candidate must be highly motivated, possess excellent communication skills (English and French, Oral and Written), be an effective team player and possess a passion and aptitude for Information Technology. Position Summary: · Takes full cycle responsibility for end user’s incidents providing timely, reliable and courteous service. · Provides IT technical support to service desk clients via phone, e-mail, Self Serve, or in person. · Interfaces between end user and support groups. · Logs all end users interaction within the incident management application. · Exceed documented Service Desk service delivery standards. · Escalates end-user incident situations through appropriate processes. · Exercises constant vigilance for possible security implications during end-user interactions. · Assesses severity based on priority and impact of requests (client specific, environmental, business needs). · Make recommendations for process/tool improvements. · Maintain Service Desk documentation. · Establishes and maintains knowledge of environment Essential Qualifications: · College or University Degree in a related field or equivalent working experience · Really our client is looking for someone who is fluent in both French and English and wants to learn, who is eager, dependable, with a positive attitude that is able to work with a variety of people in a high energy, customer service environment. · 6 months to 1 year experience in providing technical, application support, operation of a network environment, or PC support is an asset. · Recent Graduates are welcome to apply with a Computer Science degree or similar · Excellent communication skills – verbal and written · Bilingual (Fluent French and English) is mandatory · A strong customer service orientation · Demonstrated spirit of willingness and team spirit in completing assignments and accountability in assisting end-users. · Exhibit a cooperative “can-do” attitude. · Ability to obtain security clearance at “reliability” level. In order to get this, you must be a Canadian Citizen. ADDITIONAL INFORMATION: · Free parking · On-site cafeteria (gourmet chef) · TTC Accessible · Compensation: 30-40k (possibility to go to low 40s for a superb candidate) · Multiple Technical Environment · No criminal record, no unexplained gaps on resume, etc. · Very stable organization · Friendly team · Great work-space, jr. representatives working directly with sr. representatives · Relaxed environment · Strong technical background not required, looking for willingness to learn · Communication skills in French will be tested · Recent Graduates are welcome to apply · Extensive health benefits – Available immediately Julie Cox Sr. IT Recruiter CareerDriven

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