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Area Director -Toronto Branch

Location:	Toronto, Ontario, Canada
Job Type:	Permanent
Posted:	26th Mar 2009
Closing Date:	26th Apr 2009
Posted By:	Abel Placement Consultants Inc.
Details:
Area Director -Toronto Branch AREA DIRECTOR -JOB SUMMARY The Area Director, under the direction of the Director of Regional Development, is accountable for all aspects of the operation of a Private branch. Your key function is to apply your leadership and business skills to grow your branch and make it a vital local health care resource. Most of your time will be spent in the community promoting the organization’s home care and staffing services, and building relationships with referral sources. Your other responsibilities include managing branch operations and staff, recruitment marketing, ensuring quality service standards, financial management and team building. You will oversee clinical managers or nurses responsible for directing client care and management of caregivers. Location: Toronto Salary: $75-80K plus Bonus DUTIES & RESPONSIBILITIES Community Relations/Business Development: - Promote home care services through community relations and events, information sessions and build relationships with health care professionals and influencers. - Promote/sell staffing services to care facilities and hospitals, and manage relationships with key contacts. - Manage branch's database of business contacts and direct marketing activities through use of GoldMine CRM software. - Execute local advertising and promotional initiatives. Human Resources Management: - Hire, coach and retain quality administrative staff and caregivers. - Develop a strong branch team by treating employees fairly and consistently, and through strong communications. - Manage staff performance on an ongoing basis and through annual reviews. - Conduct regular recruitment marketing initiatives. Service Management: - Cultivate a strong customer service and sales performance culture. - Continually ensure branch is practicing effective inquiry management and follow-up procedures. - Oversee implementation of continuous improvement initiatives in branch operations and care delivery. - Oversee and work with clinical managers to ensure delivery of high quality care and adherence to government, company and IS0 9001-2000 standards. Financial Management: - Prepare annual budget and monthly financial reports. - Manage expenses in relation to revenue. - Set appropriate pay and bill rates. - Analyze ongoing financial results to ensure financial goals are reached. Health and Safety: - Participate in proactive health and safety activities while performing all required duties. - Notify immediate supervisor of any health and safety risks or concerns, and complete accident reports for all direct reports who injure themselves on the job, within 24 hours of the incident. - Ensure that employees are trained in and follow safe work procedures, company health and safety policies and all applicable federal, provincial and municipal government regulations. - Cooperate fully with the organization’s Safety Representative and Joint Health and Safety Committee, and ensure that employees share responsibility to identify and solve workplace safety and health problems. Other Responsibilities: - Participate in ongoing internal and/or external continuing education activities. - Adhere to Company Policies and Procedures. - Participate in quality activities and continuous improvement initiatives in keeping with the organization’s Quality Management System. - Maintain confidentiality of client and corporate information and discuss same only with appropriate company personnel. - Complete other tasks as requested QUALIFICATIONS Work Experience: - Five or more years of demonstrated sales, business building or management success in a health care-related field. Skills and Abilities: - Enjoy dealing with people and working in a fast-paced customer service environment. - Good business sense and strategic thinking. - Strong interpersonal and decision-making skills. - Abilty to handle difficult situations in an objective and consistent manner. - Ability to work independently as well as lead and manage a team of people. - Strong entreprenuerial, marketing, communication (oral and written) and presentation skills. - Proficiency in use of Word, Excel, Powerpoint, Outlook and GoldMine software, or ability to quickly learn how to use these tools. - Ability to attain a basic understanding in use of Procura scheduling software. - Vaild driver's license and willingness to occasionally undertake out-of-town travel if required (e.g., training, national meetings, conferences). - Clinical or nursing experience an asset but not essential. - Minimum 30 wpm typing speed required. Education: - A college or university Degree in Business, Marketing, Nursing or a health care-related field.

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